Free De-escalation Training for Toronto Street-Front Retailers
The City of Toronto Economic Development & Culture is providing valuable, free de-escalation training webinars designed to empower street-front retail businesses. These sessions will equip your team with essential customer service and supportive communication skills to effectively de-escalate situations involving agitated individuals in your workplace. These trainings are presented as part of the Safe & Inclusive Retail Strategy.
Level 1: City of Toronto-De-escalation Training for Street-Front Retailers
In this free webinar, we'll explore using supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business. We will address questions such as:
My team needs a refresher on conflict resolution.
What skills can I use to deal with frustrated customers?
How do I engage during a verbal escalation?
This session takes place on Thursday, June 5th at 2:00 PM EDT. Register early as each session has a maximum of 25 attendees. If the session is full, please use the waitlist function as tickets may be released. You can register here: https://www.eventbrite.ca/e/level-1-city-of-toronto-de-escalation-training-for-street-front-retailers-tickets-1238076513179?aff=erelexpmlt
Level 2: City of Toronto-De-escalation Training for Street-Front Retailers
For Level 2, participants will apply the skills learned in Level 1 to address specific challenging scenarios, including verbally abusive behaviour and intoxication. Please note that completion of Level 1 is required before proceeding to Level 2.
This session takes place on Monday, July 14th, 2025, at 10:00 AM EDT. Register early as each session has a maximum of 25 attendees. If the session is full, please use the waitlist function as tickets may be released. You can register for this session here: https://www.eventbrite.ca/e/level-2-city-of-toronto-de-escalation-training-for-street-front-retailers-tickets-1238046352969?aff=erelexpmlt
Don't miss this opportunity to invest in your team's safety and enhance your customer service approach. Encourage your staff to register for these important webinars presented by The City of Toronto Economic Development & Culture as part of the Safe & Inclusive Retail Strategy! Remember to sign up quickly due to limited spots!
